Frequently Asked Questions
What shipping options do you offer, and how long does delivery take?
We offer standard (5-7 business days) and express (2-3 business days) shipping. All orders are processed within 24 hours, and you'll receive a tracking number once shipped.
Can I return or exchange an item if I'm not satisfied?
Yes, we accept returns and exchanges within 30 days of delivery. Items must be unworn and in original packaging. We'll provide a prepaid return label for your convenience.
Are your jewellery pieces made from high-quality materials?
Absolutely. Our pieces are crafted from premium materials like 925 sterling silver, 14k gold, and genuine gemstones. Each item is inspected for durability and finish to ensure lasting beauty.
Do you offer hypoallergenic options for sensitive skin?
Yes, many of our pieces are nickel-free and hypoallergenic, including our sterling silver and gold collections. Look for the 'sensitive-friendly' tag on product pages for guaranteed comfort.
How do I care for my jewellery to keep it looking new?
Store your pieces in a dry, soft pouch or box, avoid contact with water and chemicals like perfume, and gently polish with a microfiber cloth. This preserves shine and prevents tarnishing.
What payment methods do you accept, and is my information secure?
We accept Visa, Mastercard, PayPal, and Apple Pay. All transactions are encrypted with SSL technology, and we never store your payment details, ensuring complete security.
Can I get my jewellery engraved or personalized?
Yes, we offer engraving on select rings, bracelets, and pendants. Add your message during checkout, and our artisans will complete it within 2-3 business days at no extra cost.
Do you offer gift wrapping or a gift receipt option?
Absolutely. Every order comes with complimentary gift wrapping in a branded box. You can also request a gift receipt at checkout to keep the price hidden from the recipient.